Please see some of our most frequently asked questions below. If you have any other questions please do not hesitate to get in touch.
Yes, we operate a 24-hour service, so your driver will wait for you no matter how late or early you arrive.
The Meeting Point is specified at the time of your booking and in the email confirmation. Normally, it is the arrivals hall at airports or ports.
Please call our 24-hour line on +44 (0) 1428 60 60 90 quoting your reference number or your full name and we will be happy to help.
We work based on actual arrival times, we monitor all incoming flights and our drivers will know if your flight lands early or if is delayed.
No, you will not be charged extra. We monitor all flight arrivals and hence dispatch our drivers on the basis of the real-time flight information.
Please contact us as soon as possible on +44 (0) 1428 60 60 90. Since we monitor all incoming flights, we will not have dispatched a driver. Your transfer order will be placed on hold and you can re-book your transfer at no extra cost.
Yes, they are except in certain, rare circumstances, when our driver had to wait longer than the allocated free waiting time.
We accept all major credit cards as payment (credit card payments are subject to a processing fee) or you can pay your driver directly.
No, you do not need to pay in advance. You can choose to pay on arrival.
There is an extra charge of 5.00 GBP per every 15 minutes for any waiting after 45 minutes free waiting time form the time of landing, for diversions, a minimum charge of 5.00 GBP applies. There is also a charge for extra passengers or luggage and any vehicle upgrades.
The earlier you book the better. We recommend that you book 2 - 7 days before your journey. However, should you make a last-minute booking, we can often send a car within 30 minutes of your booking upon the availability.
VIP Carriage, specialising in passenger transfers to London airports, Seaports, London train stations and UK addresses from Haslemere and surrounding area. We will take you to your desired destination whether you are travelling for business or pleasure.